14 days to issue a refund
Besides general refund policies the marketplaces apply (see below), we provide refunds only until 14 calendar days since you purchased the item.
Every opened refund request with no reply from a customer (after we ask for more details) is declined after 14 days since the refund request is issued.
Marketplace refund policy
As we sell via different marketplaces, please refer to basic refund rules those websites apply:
- ThemeForest (Envato Market) refund rules: https://themeforest.net/page/customer_refund_policy
Please pay a special attention to "Why a refund may not be given" section.
- Creative Market refund FAQ: https://support.creativemarket.com/hc/en-us/sections/200610354-Refunds
If the reason for refund at Creative Market is not mentioned on Creative Market refund FAQ pages, we apply the same policy as with ThemeForest (please refer to previously mentioned resources).
Thank you for understanding!