IMPORTANT SUPPORT CHANGE:

Due to Ticksy platform technical issues, starting on 1st October 2017, we are closing this Ticksy account (at https://webmandesign.ticksy.com) in favor of our own https://support.webmandesign.eu

This will affect support provided for our Icelander, Monument Valley and Polyclinic WordPress themes.

Unfortunately, it is not possible to move tickets from Ticksy platform to our own support forum and once we close our Ticksy account, all of the data will be deleted on the Ticksy servers, including our customers accounts. However, please note that all the tickets here on https://webmandesign.ticksy.com were successfully resolved and closed.

Please do not open any new tickets here and use https://support.webmandesign.eu instead.

Thank you for understanding!
We are really sorry for inconvenience caused!

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Website migration

Please note that website migration process is a complex thing that relies on many variables and your server setup. 

During a migration you need to change the URL you've previously set. This is a complex task as some settings are stored as serialized arrays in WordPress database and thus you should use a migration tool or a plugin that can fix serialization when it changes the URL of your old website to new one.

Simple fix for WebMan Design themes to refresh URLs of the theme stylesheets is to do the following:

  • To refresh the website's main stylesheet URL just go to Appearance > Customize > Theme Options and change any option. Then change it back and save the settings. Your website stylesheet URL should refresh now. 
  • To refresh the icons stylesheet navigate to Appearance > Icon Font and just press the "Save changes" button (no changes to options is required). The icons stylesheet should refresh now and all the icons should appear on your website front-end.
  • If you are using any additional plugins, such as page builder plugins, please contact the plugin support for help in refreshing the plugin's URLs or cache.

Important:

Please note that you need to have correct file permissions set for your WordPress uploads folder in order for theme files to refresh.
If the files still hasn't been refreshed after making sure you have the correct file permissions, you can force certain WordPress filesystem API settings.