Please, read the product documentation (user manual) before submitting a ticket in this support center. The documentation for all of WebMan Design products is thorough and explanatory and there is a high chance it contains the answer to your issue.
You can find all WebMan Design product documentations at https://www.webmandesign.eu/reference/#links-docs
Also, make sure you are using up to date product version.
Please, always open a public ticket so others can profit from resolution too.
Private tickets are meant only for posting a sensitive information such as website access details.
In case of submitting your website access details, please:
We don't hold any responsibility for stolen website access credentials, nor stolen data or otherwise malfunctioned website due to not deleting the temporary access accounts and not following the basic security precautions.
The security is of high priority to us!
Our product support scope consist of:
By submitting a ticket or reply in this support center you understand and agree with these Terms of Service.
Monday - Friday
12 - 48 hours response time
We aim to answer all tickets in this support center within 12 - 48 hours on business days. Please expect longer answer times during weekends and national holidays. (Please understand that we don't work on weekends and national holidays.)
When submitting your ticket, please provide us with as much information as possible (such as your website URL, instructions on how to recreate the issue, whether the issue occurred after activating some plugin) as this will speed up the ticket resolution significantly.
Besides general refund policies the marketplaces apply (see below), we provide refunds only until 14 calendar days since you purchased the item.
Every opened refund request with no reply from a customer (after we ask for more details) is declined after 14 days since the refund request is issued.
As we sell via different marketplaces, please refer to basic refund rules those websites apply:
Thank you for understanding!