IMPORTANT SUPPORT CHANGE:

Due to Ticksy platform technical issues, starting on 1st October 2017, we are closing this Ticksy account (at https://webmandesign.ticksy.com) in favor of our own https://support.webmandesign.eu

This will affect support provided for our Icelander, Monument Valley and Polyclinic WordPress themes.

Unfortunately, it is not possible to move tickets from Ticksy platform to our own support forum and once we close our Ticksy account, all of the data will be deleted on the Ticksy servers, including our customers accounts. However, please note that all the tickets here on https://webmandesign.ticksy.com were successfully resolved and closed.

Please do not open any new tickets here and use https://support.webmandesign.eu instead.

Thank you for understanding!
We are really sorry for inconvenience caused!

Take me to new Support Center

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  Public Ticket #1143119
Reset password
Closed

Comments

  • Vanen started the conversation

    1) Please reset my password for info@vanen.it. It's impossible with any browser!!!!!!!!!

    2) I absolutely need these page without sidebar:

    http://www.asvspa.com/trasparenza/consulenti-e-collaboratori/

    http://www.asvspa.com/amm-trasparente/consulenti-e-collaboratori/

    If i modify http://www.asvspa.com/wp-content/uploads/wmtheme-polyclinic/polyclinic-styles.css

    at line (widht 62% to 90%)

    container, .single .entry, .attachment .entry, .page-template-with-sidebar .entry {floatleft;width62>%;

    it turn back to 62%


  •  36
    Oliver replied

    Hi Vanen,

    Here are solutions to your issues:

    1. What password do you mean? Here at webmandesign.ticksy.com? Please note that I have no control over user accounts here at Ticksy.com, which is a 3rd party platform for creating a custom help desks. However, you can change your password on your user account page once you log in. I've tested this now and it's working perfectly fine for me. If you still experience the issue changing your password here at Ticksy.com, please contact https://support.ticksy.com/ for additional help.
    2. It seems like the pages you have linked to are related to some custom post type you are using on your website. I can see you have no widgets in the sidebar, which applies a custom `no-sidebar` class on the HTML body tag. So, to remove the gap on those pages, please apply this Custom CSS (please never edit the theme core files, nor the generated stylesheet as you loose your modifications once you update the theme):

      @media only screen and (min-width: 55em) {
      
      	.no-sidebar .content-container,
      	.no-sidebar.single .entry, 
      	.no-sidebar.attachment .entry,
      	.no-sidebar.page-template-with-sidebar .entry {
      		float: none;
      		width: 100%;
      	}
      
      }

      Thank you for spotting this styling issue, I will introduce this fix in the next theme update too.

    TIP: To remove sidebar on specific pages only try using WooSidebars plugin: Create a new sidebar and set it to display on your custom post type single pages and archive pages. Once you create a custom sidebar you will need to add a widget to it and then remove the widget to make it visible for WordPress as empty sidebar. That should remove the sidebar from those pages.

    Best regards,

    Oliver Juhas
    WebMan Design